Frequently Asked Questions

What is the full scope of end-to-end services provided by Synergy 101, and how do you support my business throughout its entire growth cycle?

Synergy 101 functions as a one-stop outsourced solutions provider for payroll, HR, finance, taxation, corporate secretarial and CEO-level services.

Think of us as your outsourced HR and finance departments! We provide a full range of services, from basic admin to strategic advice. Beyond traditional finance, accounting and HR, we support your business growth in Malaysia and abroad with expert corporate finance and HR guidance.

What do you offer under outsourced finance and accounting services? 

Synergy 101 provides a tiered service structure (Standard and Premium) designed to scale with a business for outsourced finance and accounting:

Standard Plans

These focus on essential compliance, including general bookkeeping, month-end closing, preparation of financial statements and statutory reporting. The Standard plan includes operational support such as supplier payment processing and customer invoicing.

Premium plan for Finance and Accounting Services

This is our flagship advisory service. We act as your outsourced Financial Director by:

  • Attending board and management meetings to provide strategic oversight.
  • Managing treasury, banking relationships and cash flow.
  • Conducting budgeting and forecasting to plan for the next 3 to 5 years.
  • Providing business analytics and business health checkups to diagnose financial risks early.
What do you offer under Payroll and Human Resource Outsourcing?

We offer comprehensive HR and Payroll Services designed to simplify your HR operations, ensure regulatory compliance, and provide professional support throughout the employee lifecycle.

Payroll Processing

End-to-end payroll management, including EPF, SOCSO, EIS, PCB and HRDF submissions, digital payslips and employee self-service, payroll audit support and year-end requirements such as EA Forms and CP8D.

HR Administration

Professional HR support covering recruitment and onboarding, disciplinary and industrial relations, compensation and benefits, and digital employee leave management.

Our services help organisations reduce administrative workload, improve payroll accuracy, strengthen compliance, and enhance the overall employee experience.

What do you offer under Taxation, Audit and Secretarial Services?

Through our network of established associate companies, Synergy 101 provides access to specialised expertise in key areas of corporate compliance and advisory services.

Tax Advisory & Audit Compliance

Providing expert tax advisory and audit compliance support, including the management of complex regulatory matters and a proven track record in resolving high-stakes IRB audit issues and discrepancies.

Company Secretarial Services

Providing comprehensive company secretarial support to strengthen corporate governance and ensure all statutory filings and regulatory requirements are maintained in compliance with Malaysian law.

How do you support my business in terms of technology and security? 

When you work with us, your technology and security infrastructure is well taken care of. We maintain a dedicated in-house IT department that ensures paramount data privacy and security. Our IT Director utilises a robust tech stack to provide a reliable and sustainable environment for client data.

General & Strategic FAQs

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What makes Synergy 101 different from a standard accounting or bookkeeping firm?

We do not merely close your accounting books; we provide a “CFO-level service“ where we partner with you on high-level decision-making responsibilities. We provide strategic financial oversight, acting as a trusted advisor to help you grow your business.

Service & Operational FAQs

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Can Synergy 101 handle the full HR functions beyond payroll processing?

Yes. We manage the entire career life cycle, as your outsourced HR Director. This includes recruitment, employee orientations, management of employee leave via a secured portal; and management of complex disciplinary or industrial relations matters. We also attend to statutory audit such as IRB or EPF audit.

Transition & Engagement FAQs

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What if I later decide to bring my finance or HR functions back in-house?

Transitioning back is absolutely possible. We have successfully assisted clients through mergers and acquisitions where the new parent company required an in-house strategy. In such cases, we ensured a smooth handover of all functions.

Highly professional, responsive and knowledgeable

The team is highly professional, responsive, and knowledgeable. They always provide clear guidance and ensure our accounting and tax matters are handled accurately and on time. We highly recommend their services.

Mr Chew Chong Hau
SUGO Group

The Right Outsourcing Partner Supports Your Business As It Grows

Since 2006, we have been providing expert knowledge across industries - technology, consumer retail, manufacturing, aviation, training & development, property development and healthcare.